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We offer 3 ways to order. You can use our secure on-line payment system, or telephone our Sales Professionals on 01797 363192. Thirdly, you can visit our store in New Romney where our team will be pleased to serve you.
You can use Maestro, Mastercard and Visa Debit and Credit Cards using our secure Sagepay online payment system.
Yes, providing you have an appropriate proof of identity and proof of your order
Yes, all our prices include VAT at the prevailing rate applicable to the product.
All orders are shipped with a sales receipt which includes VAT information.
Yes certainly, a sales receipt is enclosed with all orders prior to despatch
Not at present. You may purchase Rolfe’s Gift Vouchers at our New Romney store.
We aim to maintain a competitive level of pricing both on-line and in-store. We reserve the right to offer specific promotional offers or exclusive discounts in either location.
No, we offer an extensive selection of our in-store product on-line which is why we suggest that if you are seeking a product that is not currently shown, then telephone us to ascertain price and availability. We will be pleased to be of service to you.
Yes, that is all part of our service. Usually, we will show as much product and technical information as possible to enable you to make a decision. However if you have any further queries, then you can email our Customer Services or telephone 01797 363192
We like to maintain a competitive level of pricing, as well as ensure that the goods we despatch arrive in the condition that you would expect. We only use reliable and efficient delivery agents such as Royal Mail, Parcel Force or Fastway (for larger items). This is all part of our service to ensure that your buying experience is a positive one
Yes you can. Once you have placed your order you can track it's progress through our system by using your account link at the top of any page on this website.
The cost of your delivery is calculated on the total value of your order.
Yes. We will email an acknowledgement of your order as soon as possible and prior to shipping the item to you
Yes, providing relevant safety and security checks are passed.
If you are not satisfied at any time with the service or item you receive. Please contact us as soon as possible by email. We make every effort to give our customers the finest quality service available.
